Frequently Asked Questions

Here you will find a list of the frequently asked questions our advisers and administrative staff get asked by the people we help. Our staff pride themselves on being as helpful as possible and try to answer any questions you may have.

We have broken the frequently asked questions in to six groups to help finding your answer easier. Scroll to the group related to your question and then look in the list to see if we cover it. You can also filter the lists down by typing in your question.

If we do not answer your question on this page, please feel free to contact us on 0800 567 7450.